Platform Comparison•NPS Platform
FitPlum vs Delighted
Why Product-Market Fit beats NPS for predicting SaaS growth
Quick Comparison
| Feature | ✨FitPlum | Delighted |
|---|---|---|
| Measures Product-Market Fit | ✓ | ✗ |
| Measures NPS | Optional | ✓ |
| Predicts Churn | 85% accuracy | 60% accuracy |
| Growth Correlation | Strong (0.8) | Weak (0.3) |
| Actionable Insights | ✓ | Limited |
| SaaS-specific | ✓ | ✗ |
| Multiple Survey Types | PMF-focused | NPS, CSAT, CES |
| Benchmark Data | 40% PMF | Industry NPS |
| Setup Time | < 1 hour | < 1 hour |
| Price | $99/month | $134/month |
Why Product-Market Fit Beats Net Promoter Score (NPS)
While Delighted focuses on Net Promoter Score (NPS), FitPlum measures what actually matters for sustainable growth: Product-Market Fit.
The FitPlum Advantage:
PMF is the only metric proven to predict both retention and organic growth. Companies with strong PMF (40%+ users "very disappointed" without the product) see 3x better retention and 2x more word-of-mouth growth.
Methodology Comparison
FitPlum PMF Engine
- ✓Sean Ellis "very disappointed" question
- ✓Measures actual user dependency
- ✓40% benchmark for product-market fit
- ✓Segments by user value and behavior
- ✓Links directly to retention metrics
- ✓Provides specific improvement actions
Delighted Approach
- •NPS "likelihood to recommend" question
- •Measures satisfaction and loyalty
- •Promoter/Passive/Detractor categories
- •Industry benchmark comparisons
- •Trend tracking over time
- •General sentiment analysis
Platform Strengths
FitPlum Strengths
- →PMF is 3x better at predicting churn
- →Identifies what to build next
- →Shows which users to focus on
- →Clear 40% benchmark to hit
- →Direct revenue impact measurement
- →Built for SaaS growth teams
Delighted Strengths
- →Well-known NPS methodology
- →Multiple survey types available
- →Easy to set up and use
- →Good for customer service teams
- →Tracks general satisfaction
- →Industry benchmark data
When to Choose Each Platform
Choose FitPlum When:
- ✓You want to reduce churn
- ✓You need to find product-market fit
- ✓You're a B2B SaaS company
- ✓You want actionable product insights
- ✓You need to identify power users
- ✓Growth is your primary focus
Choose Delighted When:
- •NPS is required by your board
- •You need multiple survey types
- •You're focused on customer service
- •You want industry comparisons
- •You're in B2C or retail
- •Satisfaction is your main metric
Pricing Comparison
FitPlum
$99/month for complete PMF suite with better churn prediction than NPS.
Delighted
$134/month for basic plan, but NPS doesn't predict SaaS growth effectively.
How to Switch from Delighted to FitPlum
- 1Sign up for FitPlum's free trial
- 2Run PMF survey alongside your NPS
- 3Compare which metric predicts churn better
- 4See how PMF gives clearer action items
- 5Phase out NPS or keep both if needed
- 6Focus on the 40% PMF benchmark
- 7Watch retention improve as PMF increases
Ready to measure what matters?
Start Your Free FitPlum Trial →Stop Guessing, Start Measuring Product-Market Fit
Join hundreds of SaaS companies using FitPlum to reduce churn and accelerate growth.